At Rapidema.com, we are committed to providing exceptional customer service to ensure a seamless and satisfying shopping experience. Whether you are a buyer or a seller, our dedicated support team is here to assist you.

Contact Us

If you need assistance, you can reach our customer service team through the following channels:

  • Email: [email protected]
  • Phone: +228 96981669 / +228 93880677
  • Live Chat: Available on our website during business hours
  • Help Center: Visit our FAQ section for quick answers

Buyer Support

We are here to help with:

  • Order Tracking: Check the status of your order and estimated delivery times.
  • Returns & Refunds: Learn about our return policy and how to request a refund.
  • Payment Issues: Resolve problems with payments, charges, or failed transactions.
  • Product Inquiries: Get more details about products before making a purchase.

Seller Support

For our valued sellers, we provide assistance with:

  • Store Setup & Management: Guidance on creating and managing your store.
  • Product Listings: Tips on optimizing your listings for better visibility.
  • Order Fulfillment: Best practices for shipping and handling orders.
  • Payments & Payouts: Understanding how payments and withdrawals work.

Dispute Resolution

If you experience an issue with a transaction, we offer a structured dispute resolution process. Please contact our support team, and we will work to find a fair resolution.

Security & Privacy

Your security is our priority. Rapidema.com employs advanced encryption and security measures to protect your personal and payment information. Please review our Privacy Policy at https://rapidema.com/privacy-policy/ and our Terms of Service at https://rapidema.com/terms-and-conditions/ for more details.

Business Hours

Our customer service team is available:

  • Monday – Friday: 9:00 – 18:00 GMT
  • Saturday – Sunday: 10:00 – 16:00 GMT

For urgent matters, please use our Messaging feature for quicker responses.

Thank you for choosing Rapidema.com! We appreciate your business and are here to support you every step of the way.